We are Digi Graphics Visual Communications
and we are a new concept in printing
Here you will find that we have merged the benefits of an on-line print store with attentive hands-on local service. Our store offers the incredibly diverse and growing range of products, 24/7 access, rapid delivery, and low prices you would expect from an e-commerce store. However, your business printing is not like ordering standard widgets, so we provide personalized service. Each request for pricing or ordering is followed up by a real person who works with you through the process. You will always deal with a live human being employed at our actual place of business (not an automated system or an overseas call center), who will be responsible for setting up your files and communicating with you on any questions or issues that arise in the printing process.
DGVC was started by me, Doug Burget, in 2011, following a quarter of a century supplying retail print to the Kingston and Eastern Ontario region. We’ve been in the printing business since the 1980s, so we’ve learned something over the years about quality color printing and top-notch customer service, and the ability to meet everyone’s needs.
With our buying power, low cost of operations, and a streamlined business model derived from our many years of experience, we offer our customers world-class print solutions at massive discounts. We hold ourselves to a higher standard of printing services than most, and we proudly stand by the quality of our printing. Printing is what we know, but customer service is our expertise
How DGVC Differs from Other Printers
If you have ever been to other printers you know that the cost can vary from place to place – but you are probably wondering why our prices are so much cheaper? That is a great question, and here’s a quick breakdown of how our printing services vary from a traditional walk-in printing company
Optimal Print Partners and Processes
Our select group of printing partners offers you every conceivable type of printing and print technology – all from a single sales source. We shop for the right piece of equipment for your job. We have also created a number of “standard” job types that are more efficient to produce, and state these right up front for you to choose from.
Online Printing Only
Probably the biggest reason that we are able to offer such inexpensive color printing, and unlike most of the big box stores, is that we deal exclusively with printing online orders. We do not have a walk-in business. This allows us to focus all of our efforts on file preparation, printing your files to the highest degree in the shortest time, and shipping the completed order to you in the quickest possible fashion.
Don’t think because we are an online printer that we can’t offer the kind of customer service that you are used to getting in person. From the moment you visit our site to the time you receive your order, we are here to make the whole online printing process as easy and care-free as possible. Once you submit an order our pre-press technicians will review and setup your files for print. If they encounter any problems with your order they will contact you via email or phone, depending on the severity of the issue and time sensitivity of the project. As your order is being printed and shipped you will receive updates on the progress so you always know what is going on.
Never Leave Home
Lastly, one of the great benefits of online printing with DGVC is that you never need to leave the comforts of your office or home. You can place your order online, 24/7, from anywhere in the world, and receive the order within a few days. No longer do you need to make multiple trips to the print shop just to drop off your files and pick up your order.